Shipping policy

BD DANCE EU ("we", "us") is the operator of www.bddance.eu. By placing an order through this website you agree to the terms below.

Delivery costs
Europe – Standard delivery: €12.
Free delivery on all orders over €150.
Express delivery is available at checkout for an additional charge.
International and special destinations are calculated at checkout.

The exact cost for your address is always shown at checkout before you pay. Sales tax is already included in the prices displayed on the website. Import duties and taxes for shipments outside the EU are not pre-paid and are the responsibility of the recipient.

Dispatch and transit times
Orders are dispatched within 2 working days of payment. Our workshop operates Monday to Friday, excluding national holidays.
Within the EU: 3–4 working days in transit.
Outside the EU: 4–10 working days, depending on the courier selected.

You will receive a tracking link as soon as your parcel is dispatched. If an item is temporarily out of stock we will contact you to agree whether to wait, substitute, or refund.

Address changes and cancellations
We can change your delivery address or cancel your order at any time before dispatch. Just email office@bddance.eu.

Parcels damaged or lost in transit
All parcels are insured. If a parcel arrives visibly damaged, please refuse it from the courier if you can, and contact us straight away. If it was left without you being present, contact us and we will take it from there. We process a replacement or refund as soon as the courier completes their investigation.

Returns
Returns are free and we arrange the courier. You have 30 days to change your mind, and we refund the full amount including the original delivery charge. One free size exchange per order. Full details are in our Refund policy.

Customer service
For all enquiries, email us at office@bddance.eu.