Not the right fit? You have 30 days to send your shoes back. We book the courier, you get your money back in full.
Start a return or exchangeOr write to office@bddance.eu. We usually answer the same working day.
How to return in 4 steps
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Email us
Send your order number and tell us whether you want a refund or a different size.
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Choose a pickup day
Tell us the day and the address. We book the courier and email you the return label. Print it and stick it on the parcel.
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Pack the shoes
Put them back in their original box and packaging.
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Get your refund
Once the parcel reaches us and is checked, we refund you to your original payment method within 14 days. For an exchange, we ship your new size.
Before you send them back
Dance shoes have suede soles that mark on the first step outside. Please try yours on indoors, on carpet or a clean floor.
✓ We accept
- Shoes tried on indoors, on carpet or a clean floor
- Clean soles and satin, with no scuffs or marks
- Complete, in the original box and packaging
- Sale items, too
✗ We cannot accept
- Shoes worn outdoors or danced in
- Made-to-measure or custom-made shoes
- Opened hygiene items (insoles, socks)
- Gift cards
If shoes come back worn or marked, we may reduce the refund to cover the loss in value.
Wrong size? Exchange it for free
One free size exchange per order. We collect your pair and send the new size, and we pay for both shipments. We send the new pair as soon as the original one reaches us and has been checked.
Any further exchanges on the same order cost the standard delivery charge.
Faulty or damaged item
If your shoes arrive damaged, or you notice a manufacturing defect such as a sole coming unstuck, a seam opening or a heel coming loose, please contact us as soon as possible. Email us your order number and a few photos. We cover shipping both ways, reply within 7 working days and put it right with a repair or a replacement pair.
Dance shoes are made to be danced in, and regular training wears them down. Normal wear of the suede sole, the heel tip and the satin through use is not a manufacturing defect. Heel tips can be replaced, and you will find heel protectors in our shop.
Questions
Do I pay anything to return my shoes?
No. We book and pay for the courier, and we also refund the delivery charge you paid when you ordered.
Do I have to take the parcel to a post office?
No. The courier picks it up from the address you give us, on the day you choose.
When will I get my money back?
We refund you within 14 days of receiving and checking the parcel, usually sooner. We confirm by email. Your bank may take a few more days to show the money.
Where does the refund go?
Back to the card or payment method you used for the order.
I bought them on sale. Can I still return them?
Yes. Sale items follow the same free returns policy.
I only tried them on. Is that OK?
Yes, as long as you tried them indoors, on carpet or a clean floor, and the soles show no marks.
How long does an exchange take?
We send the new size as soon as your original pair reaches us and has been checked. We then email you the tracking number.
Under EU consumer law you have 14 days to withdraw from an online purchase without giving a reason. Our 30-day free returns policy goes further than this and does not affect your statutory rights.
